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Archives: FAQs

Posted September 12, 2023 in

Do you ship internationally?

We currently are only shipping within the United States, but are working on putting everything together for international shipments.  For international shipping, please contact us as we will need to get shipping costs, duties and fees calculated.

Posted August 1, 2021 in

Where are your products made?

Everkeep Memorials manufacturers all of their products in our shop in Minneapolis, MN. We are a proud family owned business featuring American suppliers, materials, and partners in our manufacturing process.

Posted August 1, 2021 in

Can I order a customized Urn?

YES! We can help you select custom color combinations, finishes, engraving, and in some cases bring your completely new idea to life. We specialize in modern designed urns, memorials, and keepsakes to help preserve the memory of your loved one. …

Posted August 1, 2021 in

Will my urn be available in time for the service?

Please contact us about your specific deadline and we will help you select an available urn or work with you to design and deliver your memorial in time for your service. We can ship directly to your funeral director, or …

Posted August 1, 2021 in

Do you have urns or keepsakes for pets?

Yes. Everkeep Memorials and Keepsakes are very popular options for modern design pet urns. We have a wide range of sizes, ranging from small keepsakes, to larger sizes for Pets of almost any size. We offer rapid personalization for your modern …

Posted August 1, 2021 in

What are your Terms and Conditions?

Order Fulfillment: We have urns and memorials that are both made to order and in stock ready to ship. We can laser engrave most custom and in stock items. Order fulfillment will vary depending on what you order. A custom …

Posted August 1, 2021 in

What are your Shipping and Handling Charges?

We offer free UPS Ground shipping within the USA.  If you need expedited shipping, additional charges will apply.  You will need to contact us if required.

Posted August 1, 2021 in

What is your Return Policy?

Due to the personalization of items, we are unable to offer refunds of any kind. Certain “in-stock” items can be exchanged for other products or returned for credit towards other Everkeep Memorial items within seven (7) days of delivery. Returned items …

Posted August 1, 2021 in

What is your Privacy Policy?

Everkeep Memorials respects your privacy. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, …

Posted August 1, 2021 in

Is your site secure for credit card transactions?

Your security is important to us. All credit card information is encrypted for complete security. Beginning with your checkout process, your transactions will be processed through a secure server.

Posted August 1, 2021 in

Other forms of order? (Phone Orders, Mail Order, etc)?

Yes. We will be happy to take your order by phone, email or US Post. Please provide us with your credit card number, the verification code on the back of your card and the address including the zip code where …

Posted August 1, 2021 in

How is sales tax calculated on orders?

We collect sales tax on all orders shipped to addresses in the state of Minnesota. Residents in other states are responsible for complying with local state tax laws. International orders may be subject to additional duty, taxes, Customs fees, etc.