Frequently Asked Questions

For pets, a general rule is one cubic inch per pound of body weight. The Evermore holds 60 cubic inches, accommodating pets up to approximately 60 lbs.

Everkeep Memorials manufacturers all our urns in our shop in Minneapolis, Minnesota.

It’s simple — you upload your photo directly at checkout when you place your order. We accept JPG, PNG, and PDF files. A clear, high-contrast photo works best, but don’t worry if you’re unsure — we review every image before engraving and will reach out if we have any concerns or suggestions. Not sure if your photo will work before you order? Send it to us at info@myeverkeep.com and we’ll give you an honest answer.

We review every photo before engraving and will reach out if we have concerns. We can often optimize images that don’t initially appear suitable.

Yes — and many families do. You can add a name, dates, or a short personal message alongside the engraved portrait, or on the side or back of the urn for a more understated touch. Just include your text preferences when you submit your photo after ordering and we’ll incorporate them into the design. If you’d like to see a layout before we engrave, just ask — we’re happy to share a preview for your approval.

Order Fulfillment: The Evermore is made to order and typically ships within 3 business days. Standard ground shipping can 5 days depending on your location. Expedited shipping is available upon request, please contact us for a quote.

Cancellations: Everkeep Memorials reserves the right to cancel any order at any time due to material shortages, supplier delays, potential or suspected fraud, incorrect pricing issues, or any other issue that will impact our ability to provide you with a memorial, cremation urn or other product that is not up to our standards. In the event of a cancellation, we will reissue the credit to your credit card in the amount of your purchase.

Shipping: Everkeep Memorials is not responsible for shipping items to an incorrect address.
Please contact us if you have any questions: info@myeverkeep.com

We offer free shipping via UPS Ground within the USA.  We have expedited shipping available at an additional cost if requested.

Personalized urns are non-refundable. Orders may be cancelled within 24 hours of receipt of payment. A 10% Cancellation Fee will Apply.

Exchanges must be pre-approved. To request a return authorization, email us at info@myeverkeep.com. Everkeep Memorials does not assume any costs for return, unless the item is found to be defective.  

Defective Products: The same return policy applies. Once the customer receives a Return Authorization, they will be sent a shipping label for returning their item.

Damaged items: We take quality seriously and want every family to receive their urn in perfect condition. If something arrives damaged, please contact us within 24 hours with photos so we can make it right. 

Return Instructions: A legible, hand written or typed request, including the Full name, payment method, copy of sales order, email address, complete shipping address (not a PO Box) must accompany any return. Everkeep Memorials will not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Everkeep Memorials. If all of the criteria is not met, items will be shipped back to the customer and no credit or exchange will be granted.

Send all returns to:
Everkeep Memorials, LLC
RETURNS
8260 Arthur St NE, Suite G
Minneapolis, MN 55432

info@myeverkeep.com

Everkeep Memorials respects your privacy. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but you may opt out at any time. Please don’t hesitate to contact with any questions about our Privacy Policy: info@myeverkeep.com

Your security is important to us. All credit card information is encrypted for complete security. Beginning with your checkout process, your transactions will be processed through a secure server.

Yes. We will be happy to take your order by phone, email or US Post. Please provide us with your credit card number, the verification code on the back of your card and the address including the zip code where the bill is received. Please also provide us with a shipping address. Everkeep Memorials cannot ship to a PO Box.

We collect sales tax on all orders shipped to addresses in the state of Minnesota. Residents in other states are responsible for complying with local state tax laws. International orders may be subject to additional duty, taxes, Customs fees, etc.

We only accept US Dollars (USD) for currency by Credit Card, Bank Transfer, Paypal as payment.