Search

Frequently Asked Questions

Click the frequently asked questions below to reveal their respective answers.

You will typically need an urn to be one cubic inch in volume per one pound of body weight of your loved one/pet.

Yes, we have a wide range of sizes, ranging from small keepsakes to larger sizes for Pets of almost any size. We offer personalization for your Pet urn with our in-house laser-engraving option.

Order Fulfillment: We have urns and memorials that are both made to order and in stock ready to ship. We can laser engrave most items. Order fulfillment will vary depending on what you order. We would love to work with you to help you select the perfect cremation urn to honor your loved one and meet the deadlines you need.

Cancellations: Everkeep Memorial reserves the right to cancel any order at any time due to material shortages, supplier delays, potential or suspected fraud, incorrect pricing issues, or any other issue that will impact our ability to provide you with a memorial, cremation urn or other product that is not up to our standards. In the event of a cancellation, we will reissue the credit to your credit card in the amount of your purchase.

Shipping: Everkeep is not responsible for shipping items to an incorrect address.
Please contact us if you have any questions: info@everkeepmemorials.com

Due to the personalization of items, we are unable to offer refunds of any kind. Certain “in-stock” items can be exchanged for other products or returned for credit towards other Everkeep Memorial items within seven (7) days of delivery. Returned items must be in new condition, unused, with the original packaging intact.

Special orders and personalized urns and keepsakes are non-refundable. Special orders and items made-to-order may be cancelled within 24 hours of receipt of payment. A 10% Cancellation Fee will Apply.

Exchanges must be pre-approved. To request a return authorization, email us at info@everkeepmemorials.com. Everkeep does not assume any costs for return, unless the items is found to be defective.  

Defective Products: The same return policy applies. Once the customer receives a Return Authorization, they will be sent a shipping label for returning their item.

Damaged items: Claims on damaged items must be made within 24 hours of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after this time. It is the customer’s responsibility to inspect purchase(s) for damages within 24 hours.

Return Instructions: A legible, hand written or typed request, including the Full name, payment method, copy of sales order, email address, complete shipping address (not a PO Box) must accompany any return. Everkeep Memorials will not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Everkeep Memorials. If all of the criteria is not met, items will be shipped back to the customer and no credit or exchange will be granted.

Send all returns to:
Everkeep Memorial
RETURNS
820 Arthur St NE
Spring Lake Park, MN 55432

info@everkeepmemorials.com

Everkeep Memorials respects your privacy. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but you may opt out at any time. Please don’t hesitate to contact with any questions about our Privacy Policy: info@everkeepmemorials.com

Your security is important to us. All credit card information is encrypted for complete security. Beginning with your checkout process, your transactions will be processed through a secure server.

Yes. We will be happy to take your order by phone, email or US Post. Please provide us with your credit card number, the verification code on the back of your card and the address including the zip code where the bill is received. Please also provide us with a shipping address. Everkeep Memorials cannot ship to a PO Box.

We collect sales tax on all orders shipped to addresses in the state of Minnesota. Residents in other states are responsible for complying with local state tax laws. International orders may be subject to additional duty, taxes, Customs fees, etc.

We only accept US Dollars (USD) for currency by Credit Card, Bank Transfer, Paypal as payment.

Shopping cart0
There are no products in the cart!
You may be interested in…
A black everlast series modern cremation urn with a black face sitting on a mantel.
$995

Select options This product has multiple variants. The options may be chosen on the product page

a bronze metal infinite series modern cremation urn with black bands sitting on a mantel.
$995$1095

Select options This product has multiple variants. The options may be chosen on the product page

a grey timeless series modern cremation urn sitting on a mantel on full display
$995

Select options This product has multiple variants. The options may be chosen on the product page

Ambient Urn
$239

Select options This product has multiple variants. The options may be chosen on the product page

Amos (Crisp Linen)
$99

Select options This product has multiple variants. The options may be chosen on the product page

Autumn Leaves
$100$170

Select options This product has multiple variants. The options may be chosen on the product page

Bainbridge (Pair)
$389$529

Select options This product has multiple variants. The options may be chosen on the product page

Continue shopping
0